FAQs

 

What methods of payment are accepted?

Mask Maker USA currently accepts Visa, MasterCard, American Express, Discover and Paypal

Does Mask Maker USA have any stores?

Mask Maker USA does not have any physical stores available. You may purchase by ordering online at maskmakerusa.com

What are my delivery options?

Mask Maker USA is happy to offer shipping throughout the domestic US,including Puerto Rico, Alaska, U.S. Virgin Islands, Hawaii and APO/FPO addresses. We ship via UPS and FedEx, and in many cases utilize more than one carrier and service, which will depend on service availability and area of service. To learn more, please refer to our shipping policy to review the delivery times and costs.

Where is my Order?

You can track the progress of your order using the tracking number provided in your confirmation email. Please click on the link related to your chosen carrier method and enter your personal tracking code to get the most up to date tracking information. Should your item not arrive within the stated delivery times please contact our customer service team.

How long will it be before i receive my order?

Standard shipping takes from 3-12 business days in transit after order has been shipped. Please allow the full 12 business days in transit for package to be delivered.

Can i change my order after placing it?

Unfortunately we are unable to make changes to your order once it has been placed. If you have changed your mind, simply refuse package, when package arrives. A refund will be issued when package is received back in our warehouse. 

Please email us at info@maskmakerusa.com if you require any further assistance.